Client Services
Limited Warranty
Our commitment to quality, craftsmanship and your lasting satisfaction.
Last updated 29 June 2026
How to make a claim
Any claim must be emailed to info@theodorealexander.com, attached with:
- Your original order number or proof of purchase;
- A detailed description of the alleged defect; and
- Clear, high-resolution photographs and/or videos showing the specific defect and the overall condition of the product.
The receipt of a claim email does not constitute an admission of a defect or acceptance of liability by Theodore Alexander.
Warranty coverage & repairs
- Within the warranty period — full coverage includes material components, replacement parts, labour and transportation for verified manufacturing defects.
- Extended protection — repaired or replaced items are covered only for the remainder of the original warranty period.
Warranty exclusions
This warranty is contingent upon proper care and usage. It does not cover damage resulting from negligence, abuse, normal wear and tear, or accidents. Excluded damages include, but are not limited to:
- Improper cleaning — use of detergents, abrasives or harsh cleaning agents.
- Physical damage — cuts, scratches, tears, scuffs, indentations or pet damage.
- Environmental & accidents — burns or watermarks.
- Unauthorised usage — the product is used outdoors, unless explicitly specified otherwise.
- Modifications — any product modification made by the consumer or unauthorised third parties.
- Purchase status — items purchased “AS-IS” or as floor / display models.
- Unauthorised channels — the product was not purchased directly from Theodore Alexander.
Warranty period
At Theodore Alexander, exceptional quality is our utmost priority. Every piece undergoes stringent in-house quality inspections to ensure long-lasting durability. The table below sets out the specific warranty coverage periods:
| Component | Duration | Notes & exclusions |
|---|---|---|
| Structural frame (wood & metal) | 5 years | Covers broken frames, loose joints and weld failure from a manufacturing defect. Excludes normal wear, misuse and water damage. |
| Upholstery — frame structure | 5 years | Other components (foam, fibre fillings, feathers, stitching, zips, fasteners, springs, suspensions, legs, sliders, drawers and movable mechanisms such as swivel bases and reclining mechanisms) carry a 2-year limited warranty. |
| Upholstery covers (sewn fabric) | 1 year | Covers seam failure, manufacturing defects and zipper / foam collapse. Excludes normal wear, pilling and stains. |
| Leather (aniline / top-grain) | 3 years | Covers delamination, stitching failure and manufacturer defects. Does not cover patina, colour variation, scratches, or wear from pets or accidents. |
| Metal / aluminium (handles, frames, legs) | 2 years | Covers breakage and weld failure. Excludes corrosion from improper maintenance or abrasives. |
| Marble / natural stone / solid surface | 3 years | Covers manufacturing defects such as cracks on delivery. Excludes natural veining, hairline fissures, etching, acid stains and installation impacts. |
| Finish & coating (paint, lacquer, veneer) | 1–2 years | Covers peeling and major flaking due to defects. Excludes normal surface wear, scratches and UV fade. |
After the warranty period
For defects detected after expiration, the purchaser is responsible for all costs, including parts, labour and transportation.
Make a claim
To start a warranty claim, email info@theodorealexander.com with your order number, a detailed description of the defect, and clear supporting photographs or video.
